Please read on for detailed information on how to order your jewelry on our Online Shop.
- ⚠CONCERNING INCOMING MAIL ⚠
- CONCERNING YOUR PURCHASE
- HOW TO ORDER YOUR JEWELRY
- CONCERNING DELIVERY OF YOUR JEWELRY
- CONCERNING PACKAGING
- CONCERNING GIFT WRAPPING
- CONCERNING REFUSAL UPON DELIVERY
- CONCERNING ORDERS WITH A HIGH VALUE
- CONCERNING RETURN AND EXCHANGE
Concerning Incoming Mail
Emails that we send may go to your “Junk Mail”. If you have not received an automatic Order Confirmations email, within 10 minutes after your placing your order, or you have not received any reply after 1~2 working days, please click here for more information.
For customers using a Mobile Phone email address,
Depending on your mobile phone company and their anti-spam settings, there are some cases that you cannot receive our emails. Please confirm the below before ordering or contacting us.
・SoftBank: There is a setting where you can select certain email addresses to reject and not reject. Please enter our email address in the non-reject email list.
・docomo: There is a setting where you can select certain email addresses that you cannot reject. Please enter our email address in the non-reject email list.
・au: In the Spam Mail folder settings, there is a list that can set email addresses that you cannot reject. There is a setting where you can select certain email addresses that you cannot reject. Please enter our email address in the non-reject email list.
Our email adress is: email@example.com
※For filter setting, please enter both【@rin-kg.com】and【@may-bodyjewelry.co.jp】
※For spam setting, please set it to either “No limits” or to “low”. （If it is set to “High”, emails may not be able to be retrieved. We are not notified if our emails have not been received. ）
Thank you for cooperating with us and for your understanding.
If for some reason, you still have not received an email after 1~2 working days, please contact your phone provider.
Concerning your Purchase
Orders can be made smoothly using our shopping cart. You can easily choose the jewelry, color, size and more.
Payment options are【Cash on Delivery】,【Bank Transfer】or【Credit Card Payment】
[Cash on Delivery] is when you pay the delivery man cash when the package arrives. [Bank Transfer] is when you tranfer the amount to our account at Mitsubishi UFJ Bank. [Credit Card Payment] uses the PayPal system.
We try our best to deliver your order as soon as possible. However some jewelry must be ordered overseas to the manufacturer. Therefore, may take some time depending on the circumstances of the manufacturer and international post. We appreciate your understanding in advance.
This is the approximate delivery period for our individual brands, click here.
For orders in Japan, we use Sagawa Express「Courier Service」and Yamato Transport Co., Ltd「Kuroneko DM-BIN」
・Sagawa Express [Courier Service] is 650yen for delivery throughout Japan ※For orders that are more than 10,000yen, we offer free shipping.
A delivery person will hand you the package directly.
If you have a set date you would like your order to be shipped, please confirm the stock availability of your order first.
・Yamato Transport Co., Ltd [Kuroneko DM-BIN] is 85yen for delivery throughout Japan. ※For orders that are below 5,000yen ONLY.
This shipping method will be handled the same as a letter.
For more detailed information, please refer to the Shipping page.
All jewelry we sell are top quality
Our Online Shop only sells top quality products, mainly from the US, that have been finely selected by experts.
The design, material and manufacturing techniques are all the best in the world.
All our products are regular products from each of the brands, therefore can be used safely on your body.
※The RIN-KG Online Shop is run by ANATOMETAL-Japan Branch【MAY Inc.】.
For purchases above 5,000yen on Anatometal products, you will receive an Anatometal sticker.
How to order your jewelry
Ⅰ. Once you have selected your order, click the “Add to Cart” button. Confirm your order quantity and proceed to filling out the information.
Ⅱ. There will be an automatic order confimation email that will be sent to you within 10 minutes of your order. Please reconfirm your order.
※If you do not receive an automatic order confirmation email, please contact us.
Ⅲ. After we have confirmed the jewelry stock, we will contact you within 1~2 business working days. You will receive an “Order Confirmation” email.
・We treat all our orders the same. Please understand that sometimes, jewelry can suddenly become out of stock and an order will need to be placed to the manufacturer.
An email will be sent to the manufacturer within 24 hours after the Order Confirmation email has been sent to you.
The approximate delivery period for each jewelry brand can be seen here.
・There may be a delay in receiving the Order Confirmation email during our sale period, company holidays(Saturdays, Sundays and Japanese Holidays), national holidays or New Year holidays.
Ⅳ. Please proceed to payment.
The process will be different depending on your payment method ( Cash on Delivery, Bank Transfer, Credit Card Payment). Please refer to the payment method page for more information.
Ⅴ. Wait for your jewelry to arrive!
If your jewelry order is in stock and you have chosen Cash on Delivery for your payment method, we will ship your jewelry the day you have placed your order.
If your jewelry is in stock and you have chosen Bank Transfer or Cred Card Payment, we will ship your jewelry once your payment has been confirmed.
Concerning Delivery of your Jewelry
The delivery time.
of your jewelry will depend on whether your jewelry order is in stock.
When your jewelry is in stock
・Cash on Delivery: Immediate shipping once the Confirmation Email is sent
※For orders received after 4pm on weekdays, your order will be shipped on the following business day.
・Bank Transfer： Immediate shipping after payment confirmation
※For transfers made before 3pm on a bank working day, your order will be shipped on the same day. If your tranfer is made after 3pm, we will ship your order on the following business day.
・Credit Card Payment (PayPal)： Immediate shipping after payment confirmation
※For payments made before 4pm on weekdays, your order will be shipped on the same day. If your payment is made after this time, your order will be shipped on the following business day.
When your jewelry is not in stock
An order will be placed to the manufacturer and will be shipped to you once the jewelry arrives.
・Cash on Delivery： Your order will be shipped immediately after arrival.
・Bank Transfer or Credit Card Payment： If your payment has been made prior to the jewelry arrival, we will ship your order on the day that your jewelry arrives.
If your payment has not been confirmed when your jewelry arrives, we will send you a Jewelry Arrival Notice email. Please make your payment within 5 days from recieving the email (Bank Transfers: within 5 bank working days). We will ship your order once the payment is confirmed.
※After we have shipped your order, Sagawa Express will only be able to keep your package for up to 1 week. If you know you will not be available to receive your package for a period longer than a week, please contact us so we can adjust the shipment time accordingly.
Sagawa Express – Arrival date and time specifications
Many items must be ordered from the jewelry makers. Therefore we can only accept specific arrival and time shipment requests once your jewelry order has arrived.
For anyone that has a specific shipment arrival request, please let us know once your jewelry is ready to be shipped.
For more information, please refer to our shipping page.
We cannot ship orders during outside office hours, weekends and holidays(Closed on Saturdays, Sundays and Japanese Holidays).
Please cooperate with us and use eco-friendly simple packaging!
Exessive packaging is very common in Japan, but most of the packaging become trash after being used.
We use eco-friendly and simple packaging to ship all our jewelry. The packaging is firmly packed and will not damage the jewelry.
↑↑↑ Sample image of the packaging ↑↑↑ *All of the products are bubble wrapped to ensure safe shipping.
Anatometal orders include:
1 Official Anatometal sticker (*Applicable to any Anatometal order total of over 5,000 yen per order) , original jewelry mount with Anatometal logo, and protective pouch
Other orders include:
Original jewelry mount with MAY logo and protective pouch
Concerning Gift Wrapping
We provide a gift wrapping service for 250 yen.
If you would like to have your order gift wrapped, please check the Gift Wrapping box in the Order Form.
↑↑↑ Sample image of the gift wrap ↑↑↑ *All of the products are bubble wrapped to ensure safe shipping.
Anatometal orders include:
1 Official Anatometal sticker, padded gift box, ribbon, original jewelry mount with Anatometal logo, and protective pouch
Other orders include:
Padded gift box, ribbon, original jewelry mount with MAY logo and protective pouch
<Please note the following>
・The gift box is subject to change based on the shape and durability of the jewelry, and therefore, may be different than what is shown in the sample image.
・The color of the gift box will be selected on our side to match the jewelry to be wrapped.
・The size of the gift box will be selected on our side to fit the jewelry to be wrapped.
・The color of the ribbon will be selected on our side to match the jewelry to be wrapped.
・Message cards and noshi (formal Japanese gift wrap) are not available.
・If you would like multiple items to be gift wrapped together, or if you wish for only a part of the order to be gift wrapped, please indicate your specific requests in the Message field.
If there are no instructions in the Message field, we will gift wrap the entire order.
We may not be able to fulfill your gift wrap requests depending on the combination of items. In such cases, we will notify you via email.
If you would like multiple items gift wrapped separately, please let us know in the Message field. *We will charge 250 yen per gift.
Concerning Refusal upon Delivery
For customers using Cash on Delivery: if under any circumstance you refuse to pay or accept the delivery upon delivery, we will refuse any orders from you in the future.
For more information about shipping, please look at our shipping page.
Concerning Orders with a High Value
If the total order amount exceeds 100,000yen, and the items are out of stock, we will ask to have 50%(or Full payment) of the amount deposited before we order the items to the individual jewelry brands.
Below is the deposit process.
・Bank Transfer： Please tranfer the amount that is written on the「（Temporary）Order Confirmation Mail」within 5 days of receiving the email. The service charge will be the customers responsibility.
・Credit Card Payment：Please pay the amount that is written on the「（Temporary）Order Confirmation Mail」within 5 days of receiving the email.
※We will only request your order to the jewelry maker once the deposit is confirmed.
※Once the deposit has been made, we cannot accept any order changes or order cancellations.
※If we do not receive your payment within 5 days, we will contact you once and cancel your order.
Please read the email that you receive from our shop for more information.
Concerning Return and Exchange
All our products are Body Jewelry. Body Jewelry is something that comes to direct contact with the body. Therfore we do not accept any return or exchanges.
Please re-confirm your order when you receive the Automatic Order Confirmation Email, to make sure that your order is correct.
If you have any questions or concerns about the size or material of any of our products, please contact us before you place your order. We will be happy to assist you.
Please contact us if there is a defect or you have received a wrong item.
We will guide you through the best return method after your inquiry.
For more information, please check our FAQ page.
If you have any other questions or concerns, please do not hesitate to contact us.