Ordering

Frequently Asked Questions

About Ordering  About our Jewelry  About our Online Shop

  1. How do I order?
  2. I ordered but i have not received my Order Confirmation Email.
  3. How do I pay for my order?
  4. If I choose to use Bank Transfer, within how many days do I need to make the transfer?
  5. How much will shipping cost?
  6. Is Kuroneko DM-BIN a safe way to ship my jewelry?
  7. How long will it take for my jewelry to arrive?
  8. Can I decide the time and date for my delivery?
  9. What if I am not at home when my jewelry arrives?
  10. Can I use the Post office delivery service?
  11. Can I have you put some jewelry on hold until I can purchase it?
  12. Can you gift wrap my orders?
  13. Do you ship internationally?
  14. I would like to pay with Credit Card, how can I do this?
  15. I would like to pay with Credit Card, but not sure of the safety of using PayPal.
  16. Can I still receive RIN-KG Online Shop points even if I pay by credit card?
  17. Will there be any service charges if I pay with Credit Card? Is it possible to pay in installments?
  18. Can I refund or change my jewelry?

1. How do I order?

Select the jewelry brand and the item that you would like to order.  Go to the page of the jewerly you would like to order and choose the size, material, color etc. for your jewelry.  When you are done, review your selections and click “Add to Cart”.  You will be taken to the Order Form page where you can reconfirm your order.  Continue on to fill in your information and when completed, click on “Verify Order”.
For more detailed information on making your order, please click here.

2. I ordered but I have not received my Order Confirmation Email

!!There have been several cases where email addresses have been mis-typed. Please check your email address to make sure that you have typed it correctly!!

We send an Automatic Confirmation Email within 10 minutes after you have placed your order. (※This is an automatic email, we have not confirmed the order yet at this point.)
If your email address has been mis-typed, you will not be able to receive this email. Please double check your email address before placing your order.
After confirming the jewelry stock , we will send you an Order Confirmation Email during business hours (Mon~Sat 11:00-18:00, some irregular holidays)

If you do not receive the Automatic Confirmation Email 10 minutes after you placed your order, and also an Order Confirmation Email, 1~2 business days later, there may be a reason that you are not receiving the emails.
If this does occur, please look at the reasons below and contact us.

・Using a cell phone email address: Please read the following page –how to order to see possible reasons.

・Using an iPhone: If your iMessage (MMS) and Email address is linked, there have been some cases where due to the word limit on iMessage that our emails does not reach your phone. Please use an email address that does not have this word limit so that you can receive our emails properly.
(※ We do not receive an error message, so we will not know if you have not received our email.)

・Using Free Email Addresses(yahoo, hotmail, gmail etc.), iCloud addresses: Emails from our shop can automatically go to your junk mail folder. If you do not receive an Automatic Confirmation Email within 10 minutes of your purchase, please check your junk mail folder.

If you find the email in the junk mail folder, please make sure that future emails from our shop will go to your inbox and not your junk mail folder.

3. How do I pay for my order?

You can select from Bank Transfer, Cash On Delivery or Credit Card Payment.
For more information, Please go to the payment page.

4. If I choose to use bank transfer, within how many days do I need to make the transfer?

You will receive an Automatic Confirmation Email within 10 minutes after your order has been placed.  We will then check to see if your jewelry is in stock and send you an Order Confirmation Email.  If you have chosen bank transfer, this email will include the bank information you will need to tranfer the payment to.  You will have 5 days to make the payment after receiving the email.

If your jewelry is not in stock, we will have to order it from the jewelry maker.  We will send you an email after the jewerly has arrived, and you will have 5 days to transfer the money.

We will hold your jewelry for 5 days until the payment is made.
If no payment is made during this period, we will cancel your order and will not take any future orders from you.

5. How much will shipping cost?

For domestic shipping, we use Sagawa Express “Courrier Service” or Yamato Transport Co., Ltd “Kuroneko DM-BIN”.
Both methods provide different services.  Please use the shipping service that fits your needs.
For more shipping information, please click here.

6. Is Kuroneko DM-BIN a safe way to ship my jewelry?

Kuroneko DM-BIN will be delivered to the shipping address the same way a normal letter will be delivered. There is a calling center that you may contact to know the rough delivery time and date.  This method does not include insurance.
The cost of this shipping method is 85 yen throughout japan.
We only allow this shipping method to be used on a purchase that is less than 5,000 yen and orders that are paid with bank transfer or credit card.
If you choose to use Kuroneko DM-BIN as your shipping method, please check on the boxes below the shipping method when you order, to agree with the warnings of using this shipping method.

For more information about Kuroneko DM-BIN, please click here.

7. How long will it take for my jewelry to arrive?

The delivery time will depend on the payment method and whether the jewelry you ordered is in stock.
If you chose to make your payment using Cash on Delivery and your jewerly is in stock, we will ship your jewelry on the on the same day. If you chose to pay with bank transfer or credit card, we will send it on the same day we confirm your payment.
The fastest delivery would be if the jewelry is in stock, you select Sagawa Express “Courrier Service” as the shipping method and Cash on Delivery as the payment method.  If the order is made before 2pm, we can ship your package on the same day.
Please understand that due to weather conditions and traffic, there may be a delay in some deliveries.
※If you choose the Kuroneko DM-BIN shipping method, it will take 3~7 days to arrive after being shipped. For more information, please click here.

8. Can I decide the time and date for my delivery?

Yes, but you can only decide the time of the delivery and only if you choose to use the Sagawa Express “Courrier Service”. Since some of our products have to be ordered to the jewelry maker, we only allow you to decide the time of delivery.

The delivery times are「Before noon」「12:00-14:00」「14:00-16:00」「16:00-18:00」「18:00-20:00」「19:00-21:00」.  You can select the times in the Shipping Method section at the time of your order.
If you have a certain date that you would like your package to arrive, please contact us once we send your the Order Confirmation Email.
If you are not home when the package arrive, a Re-delivery Request slip will be left. ※The Kuroneko DM-BIN will leave the package in your mailbox.

9. What if I am not at home when the jewelry arrives?

Sagawa Express will leave a Re-delivery Request slip so please contact that number directly.  Please request a re-delivery for your package.

10. Can I use the poste restante (general delivery) service at the post office?

Yes, poste restante services are available with Yu-Pack parcels.
You will be charged the shipping cost regardless of the total amount of your order; moreover, the shipping fee will differ depending on the destination.
We will only accept this shipping method if you are paying by bank transfer or credit card. (COD is not acceptable.)

For details, please see here.

11. Can I have you put some jewelry on hold until I can purchase it?

We are sorry, we treat all our customers equally and cannot hold any jewelry.

12. Can you gift wrap my orders?

Yes.  We do simple gift wrapping for 250 yen.  If you would like to have your order gift wrapped, please check the box at the time of your order.

13. Do you ship internationally?

Yes, we do ship internationally but only with credit card payments.
We use EMS (Express Mail Service) and the cost will be 1,500yen to ship anywhere in the world.

14. I would like to pay with Credit Card, how do I do this?

After you have made your jewelry selection and put it into the card, you will be able to fill in your contact information.  Here, you can also choose the credit card payment option.  Once you finalize your order, you will receive an Automatic Confirmation Email.  Within 1~2 business days later you will receive an Order Confirmation Email that will tell you whether your jewelry is in stock.
This email will also include a link that takes you directly to Paypal, where you can pay for your purchase using credit card.
・If the Jewelry is in stock:  Once you receive an email from PayPal with payment instructions, you have 5 days to complete the payment.
・If the Jewelry not in stock:  Once the jewelry that we have ordered from the jewelry maker has arrived, we will send you an email.  You will have 5 days to complete your purchase.
After you have completed you payment, you will receive a Payment Notification Email.  Please keep this email until you have received your jewelry.
For more information on Credit Card Payments, click here.

15. I would like to pay with Credit Card, but not sure of the safety of using PayPal

The PayPal system is a safe, easy and quick way to make a payment using your credit card.  It is a trusted system that is used worldwide.
The Paypal system will  come in between the customer and the shop, therefore we will not be given any of your credit card information.  You can also save credit card points like any other purchase while using PayPal.
If you already have a PayPal account, just login and complete your payment.
If you don’t yet have a PayPal account, fill in the necessary information and complete your payment.
After the payment is complete, you will receive an email that shows the proof of payment.  Please keep this email until your jewelry arrives.
For more information about Credit Card payments, please click here.

16. Can I still receive RIN-KG Online Shop points if I pay with Credit Card?

Yes, of course! 2% of your total purchase will become points so that you can use them on your next purchase
(BUT, you cannot use the points during sales or to buy items that are on sale.  You can still accumulate 2% of your total purchase in points during sales.  )

17. Will there be any service charge if I pay with Credit Card? Is it possible to pay in instalments?

No, there are not service charges when you pay with your credit card.
We do not allow payment in instalments.  (The contract between you and your card company may differ.  Please contact your credit card company for more information.)

18. Can I refund or change my jewelry?

We do not accept any refunds or changes for any jewelry.
All our products are body jewelry. They come into direct contact with the body and therefore cannot be exchanged or refunded.


About Ordering  About our Jewelry  About our Online Shop

  1. I am not sure how to choose the size of my jewerly
  2. How will I know if my jewelry is in stock? Will I be able to cancel my order if it is not in stock?
  3. Is it possible to re-order SOLD OUT items?
  4. Can I order colors and sizes that are not available on the Online Shop?
  5. What is the difference between synthetic stones and natural stones?
  6. I would like natural stones used on my gemmed jewelry.  Is this possible?
  7. I am easily prone to allergies. Am I still able to wear your jewelry?
  8. Do you purchase the jewelry directly from the jewelry maker?
  9. Are all the products that are sold on the Online Shop, the same as the products from the jewelry maker?
  10. What is anodization?
  11. Can you repair my jewelry after use?
  12. Are the jewerly sterilised?
  13. My glass jewelry has small air bubbles and small scratches.  Can I get them exchanged?
  14. What is the average length of the piercing hole?

1. I am not sure how to choose the size of my jewelry

Please look at the「How to Measure」page for more information.
The measurements for each of the 4 jewelry brands (Anatometal, Gorilla Glass, Kaos Softwear, Little Seven) are slightly different.
The measurement unit and the way to measure is explained on the page.  Please use the diagram on those pages to figure out the size of your jewelry.
Due to hygiene purposes, we are not able to exchange or refund any items.  If you are unsure of anything concerning our jewelry, please do not hesitate to contact us.

2. How will I know if my jewelry is in stock? Will I be able to cancel my order if it is not in stock?

We will email you within 1~2 working days to inform you whether or not your jewelry is in stock. If your jewelry is not in stock, we will order your jewelry within 24 hours to the jewelry maker.

It will take several weeks for the jewerly to arrive, therefore if you are in a hurry and cannot wait, you can cancel your order.
BUT, please know that you can only cancel the order within 24 hours of receiving the Order Confirmation email.  Please remember to contact us within 24 hours.
※If 24 hours has passed and you would still like to cancel, you must pay for 30% of the total purchase.

For more information, please go to the Order Cancellations page or the stock page.

 3. Is it possible to re-order SOLD OUT items?

Unfortunately, items that have stopped being manufactured by the jewelry maker cannot be ordered.

4. Can I order colors and sizes that are not available on the Online Shop?

It is possible to have custom ordered jewelry made.  Please contact us with more details about the type of jewelry you would like.
We will then contact the jewelry maker and ask if your order is possible, how much it would cost and how long it will take.  We will contact you with the information.
For custom orders, the email will tell you the price of the jewelry.   ※Custom Orders cannot be cancelled or changed.

5. What is the difference between synthetic stones and natural stones?

Anatometal’s Faceted Cut Gems are mostly all synthetic stones.
Synthetic stones are the same as natural stones and are not an imitation.  The only difference between synthetic and natural stones are the process that they are grown. Natural stones are grown naturally over time on the same stone type.  Synthetic stones on the other hand are grown in a laboratory or factory.
For more information about gemstones, please click here.

6. I would like natural stones used on my gemmed jewelry.  Is this possible?

No, unfortunately not.  This is only possible if the main post is made with 18K Gold and uses cabochon cut passion topaz.
Titanium and Surgical Stainless are very tough metals making it difficult to work with natural stones.  Unlike Titanium and Surgical Stainless, 18K gold is softer making it possible to use natural stones.
For more information, please go to the gemstones page or contact us for more information.

7. I am prone to allergies.  Am I still able to wear your jewelry?

All the jewelry we sell on our site do not use any nickel, which is the most common source of metal allergies. We also do not sell jewelry that have been coated with materials to disguise the material below that could cause allergic reactions.

We only sell jewelry that uses materials that rarely cause allergic reactions: Implant Grade Titanium, Niobium, Surgical Stainless Steel, Silicone and Pyrex (Glass).
The different arrays of colors that Titanium and Niobium can come in are not made by adding color but by using anodization.  The color is created by electrolytic passivation process that increases the oxide layer on the surface. The jewelry remains 100% titanium or 100% niobium.

Unfortunately, metal allergies still exist.  We are confident about the jewerly that we sell but we would also recommend to have metal allergy tests done if you are worried.
For more information about the quality of our jewelry, please go to the quality page.

8. Do you purchase the jewelry directly from the jewelry maker?

Yes, all our products come directly from the jewerly maker.  We have a strong trusted relationship with the jewelry maker and we are proud to be working with them to sell top quality body jewelry.

We, MAY Inc., are the Japan Branch of ANATOMETAL Body Piercing Jewelry.
We are responsible for distributing GORILLA GLASS jewelry throughout Asia.
We are also the authorized dealer in Japan for  KAOS SOFTWARE and LITTLE SEVEN.

9. Are all the products that are sold on the Online Shop, the same as the products from the jewelry maker?

Yes, we have all our jewelry shipped to us directly from the jewelry maker.
The prices will vary due to the exchange rate.

10. What is anodization?

Anatometal’s titanium jewerly can be anodized to 16 diffferent colors, and Niobium jewelry can be anodized to 18. High polish is also one of these colors.  The material itself does not change during the process. The colors are created through the process of anodization which uses an electrolytic passivation that increases the oxide layer on the surface.
Anodized jewelry can be used safely for the initial piercing or for people who are prone to allergies because the material itself does not change.

Please note that anodization only changes the surface of the jewerly, therefore after time, the color will fade.  The time it will take for the color to fade will depend on different factors including the jewelry shape, how often the jewelry is worn etc.

※For more information on anodization, please check out this post (only in Japanese).

11. Can you repair my jewelry after use?

We do not accept any repairs on  Gorilla Glass, Kaos Softwear, Little Seven or May Select items.
We only accept repairs of gemstone damages on Anatometal jewelry that has been bought within 2 years.
We will ask you to send us the jewerly and we will try to find out the reason the gem has damaged.  If we confirm, that the damage is not due to the customer, we will repair the jewelry for free.  In some cases, we may refuse to repair the jewerly or ask for a repair fee in order to have the jewelry fixed.  We will notify you with the price for repair.

If the jewelry damage is due to reasons not caused by the customer, and has only been shipped within 1 month, we will cover the cost of the shipping and the repair.  If the jewelry was shipped over a month ago, we will only ask you to cover the shipping cost of the jewerly to the shop.
Please contact us before you send us your jewelry.

The repair will be done at Anatometal Headquarters in America, therefore it will take around 1 month.
If the jewelry has been purchased more than 2 years ago, we believe that the damages can be due to prolonged use. In this case, we can only repair damages with a fee.  
We will notify you the price of the repair once we receive your jewelry.

We do not accept any other repairs besides gemstones on Anatometal jewelry.

12. Are the jewelry sterilised?

We are a piercing jewerly store not a piercing studio, therefore we do not autoclave (sterilize) our jewelry.

All our jewelry is sent directly from the jewelry maker.  The jewelry maker uses hot water and high-preassure to wash all their jewelry before sending them to us, therefore it is safe to use on healed piercings.
To be safe, you can wash your jewelry with soap and disinfecting wipes before wear.

If you are planning to use your jewelry for an intial piercing, we recommend you to visit the closest piercing studio and have them sterilize your jewelry for you (with a cost).
For a list of studios, click here.

13. My glass jewelry has small air bubbles and small scratches.  Can I get them exchanged?

We cannot exchange any glass jewelry.  The small air bubbles and scratches do not affect the quality of the jewelry itself. For more information, please read the “Quality- Glass” page.
If you have any questions, please contact us directly.

14. What is the average length of the piercing hole?

The length of the piercing hole is like your height.  It varies depending on the person. The way your hole was pierced also matters.
The Japanese average is 1/4″(6.4mm) – 5/16″(8mm), but we do not know the length of your hole.
We recommend you or a friend to measure the length before ordering your jewelry.
You can also visit the closest piercing studio to measure it for you.


About Ordering  About our Jewelry About our Online Shop

  1. I cannot see the ONLINE SHOP properly
  2. What is the best internet browser for the website?
  3. Is my personal data secure?
  4. How frequently do you update the website?
  5. Can you send me news and updates to my email?

1. I cannot see the ONLINE SHOP properly

Our Online Shop uses javascript, therefore to see our online shop you must have javascript valid in the browser setting.
We frequently check our website to check for any problems, but if you still encounter problems, please contact us directly.

2. What is the best internet browser for the website?

Our Online shop runs on Firefox, Safari, Chrome, Opera and Internet Explorer (ver. 7 or above).
Firefox, Safari, Chrome, Opera and Internet Explorer can all be downloaded easily.

3. Is my personal data secure?

All customers personal information is kept private and stored securely.
Customers information is only used within the Online Shop and will not be given to any third parties.

4. How frequently do you update your website??

Whenever we have a new product, we will update our Online Shop.  Please look at our TOP page for our recent updates and news.

5. Can you send me news and updates to my email?

Our Online Shop sends emails to customers regarding Sales and Campaigns happening on our site.
If you would like to receive news and updates, please check the box at the bottom of the Order Confirmation page at the time of your order.

If you have any questions or comments, please feel free to contact us directly.