Please choose from Sagawa Express [Courrier Service] or Yamato Transport Co., Ltd [Kuroneko DM-BIN].
If your jewerly is not in stock , we will ship the jewelry as soon as the jewelry arrives at our shop. If by any case, you will be away for an extended period of time, please let us know so we can stop your order and process it once you know when you can receive your jewelry.
Option 1：Sagawa Express [Courrier Service]
（Date and time for delivery can be set / Re-delivery request available / Cash on Delivery available / Package tracking available / Comes insured）
Shipping Cost… 650yen
※For orders over 10,000yen, we provide free shipping.
＜「Courrier Service」Delivery Times＞
Since most of our items will be ordered from abroad, we will only be able to take delivery time requests.
The delivery times are「Before noon」「12:00-14:00」「14:00-16:00」「16:00-18:00」「18:00-20:00」「19:00-21:00」. Please select the delivery time at the time of your order.
If you have a delivery date request, please let us know after you receive your Order Confirmation Email, which will include the approximate jewelry arrival date to our shop.
Once you have received our shipping notification, Kanto Prefecture, Tohoku Prefecture (not including Aomori), Chubu Prefecture, Kansai Region and Okinawa Prefecture will receive it on the next day. For Hokkaido, Aomori Prefecture, Chuugoku, Shikoku and Kyushu Region, you will receive it two days later.
※For customers requesting「Before noon」delivery time, ONLY Kanto Prefecture will receive it on the next day.
※Please understand that due to weather conditions and traffic, there may be delays to your shipment.
＜Holding your package using「Courrier Service」＞
Sagawa Express can only hold your package for up to 1 week upon arrival of their delivery branch. They will leave a Notice Slip if you are not at home so please contact them within 1 week to request re-delivery.
If you are unable to receive the package within 1 week, the package will be returned to us. The second delivery will cost an additional 650 yen that the customer must pay.
Option 2：Yamato Transport Co., Ltd 「Kuroneko DM-BIN」
（Post mail/ No Cash on Delivery or request arrival time / Not insured(※5) / Package tracking available）
Shipping Cost… 85yen
This option is only available for order that are under 5000yen, and use bank transfer or credit card payment.
※Some of our Gorilla Glass and Little Seven Jewelry are very fragile. Therefore we recommend using Sagawa Express for a more reliable shipment.
To use the Kuroneko DM-BIN Service, please check the statement boxes under the Shipment options to agree with the terms and services of this shipment method.
<Agreement1> We will ship to the address that was filled in at the time of ordering .
<Agreement2> Please track your package using the Cargo Tracking System. （This number will be written in the Shipping Notification Email we will send you after it has been shipped）
<Agreement3> Delivery Date cannot be set.
<Agreement4> As a rough estimate, the delivery from the time our shop till your address will be 3~7 days.
<Notice5> If the item is lost or damage, the only insured amount you will receive is 85yen. Kuroneko DM-BIN option does not include insurance.
<Notice6> If you use Yamato Transport Co., Ltd [Kuroneko DM-BIN], we will not be responsible for any damages, lost packages or late deliveries.
<Notice 7> If you use Yamato Transport Co., Ltd [Kuroneko DM-BIN], we will not place the receipt in the package. The receipt will be the Automatic Shipment Mail that you will receive after the shipping has been made.
For more information concerning Kuroneko DM-BIN service, please click here.
Other Shipping Options
Poste restante (general delivery) or delivery to a designated address other than by Sagawa Express: Japan Post Yu-Pack
Shipping Cost… Yu-Pack 60 size, rates differ by destination (Please refer to the fee table for details. *Please set area of deposit to Tokyo.)
<NOTE> You will be charged the shipping cost regardless of the total amount of your order.
・We will only accept this shipping method if you are paying by bank transfer or credit card. (COD is not acceptable.)
・The shipping cost will be determined by the destination location, whether by general delivery or to a designated address. Please confirm the shipping cost in your Order Confirmation Email.
・Customers shipping to a designated address – Please indicate ”Ship via Yu-Pack” in the Message field at checkout.
・Customers shipping via poste restante – During checkout, please uncheck the box next to “Use same address for billing and shipping” and enter the name and address of the post office to which you wish to have your parcel delivered in the Shipping Info field. (Please see here to find post offices.)
*Your identification, which includes your name and address (e.g. drivers license, etc.), and personal seal are required to pickup your poste restante parcel.
International shipping : 「EMS（Express Mail Service）」Shipping Cost… 1,500yen
・If your order is over 50,000yen, the shipping cost will be free.
・We can only accept Credit Card Payment.
・If import duty is required, it will be your own expense.
We are not able to deliver on our Shop Holidays (Saturdays, Sundays and Japanese Holidays), Major Holidays (New Years) .
For more information, please check our FAQ page.
If you have any other questions or concerns, please do not hesitate to contact us.