Rin-Kg Online Shop does everything possible to ensure that our products are in stock.

Please understand that all combinations of our jewelry (material, color, design and size) can result to over thousands of different designs.  Therefore, some products will not be in stock and will be ordered to the jewelry maker once we have received your order.
You will receive a “Confirmation Email” from our staff to confirm the status of your order.

We will send you an “Order Confirmation Email” to let you know the status of your order within 1~2 business days.

If the jewelry you have ordered is not available in our stock, we will request the jewelry to the maker within 24 hours . We will Then Send you an Order Confirmation Email.

The time it will take for your jewelry to arrive will differ depending on the Jewelry maker and the International Mailing System.

The approximate arrival time is:

・Anatometal: 2~3 weeks (max 6 weeks ※2)For more information
・Gorilla Glass: 3~4 weeks (max 6 weeks ※2)
・Little Seven: 3~5 weeks
・Kaos Softwear: we will be able to sell only what is available throughout stock.(It can not be ordered to the manufacturer.)

Delivery to the outside of Japan will take +1 weeks more time.

※1: If you order an item that needs to be custom made by Anatometal, it will take an additional 1~2 weeks.
※2: It may take up to 6 weeks if the manufacturer is out of stock.
※3: During sales or during the jewelry makers holidays, it may take longer than usual for the jewelry to arrive.
※4: If we received the wrong order from the jewelry maker, we will notify you immediately and re-request the order to the jewelry maker.

Please order your jewelry with the above in mind. 

Please understand the above are rough estimates and that we will send you the jewelry arrival notice email once the jewelry arrives at our shop.
Every month, we also post Anatometal products that we have restocked on our Top Page -News-.

For customers wanting express delivery

If you would like to cancel your order due to it not being in stock, please let us know within 24 hours of receiving the Order Confirmation Email.  Information on Cancelling Orders
Many of our jewelry must be ordered to the jewelry maker, therefore we recommend our customers who are wanting express delivery, to contact us directly with the jewelry they want (name, style, design, size and color), to confirm that it is in stock, before placing your order.
If you have a second or third option, please also let us know.

All our products are top class and top quality jewelry. We are proud to say that all our jewelry is worth the wait!

For more information, please check our FAQ page.

If you have any other questions or concerns, please do not hesitate to contact us.